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FAQ's - Frequently asked questions

Your question is not answered? Let us know & contact us directly via our contact form.

Questions about orders

If a specific product is out of stock or we introduce new products, we will establish a designated date to initiate the shipping of pre-orders. Hence, the usual timeframe for pre-orders does not apply.

This can have various reasons.

PayPal as the payment method:

If you have chosen PayPal as your payment method and no payment is made within 2 hours, the order will be automatically canceled. This can occur when making payments via invoice or credit card due to a PayPal timeout.

If your payment has been canceled multiple times, you have the following options:

  1. Place the order again.

  2. Choose an alternative payment method to complete your order. We offer alternative payment options such as Amazon Pay or SOFORT.

If none of the mentioned options work, please send us an email to receive support: hello@zaero-design.com.

The shipping costs will be displayed at the checkout once you have entered your address.

You can return our products within the 14-day return period.

Please note that we can only accept products in new and unused condition. Products that have had their protective film removed or are missing installation materials cannot be returned.

If you're unsure whether our accessories are compatible with your vehicle, please send us a message through the contact form with the details of your vehicle (year, model), and we will be happy to assist you.


For more information about our products, you can also refer to the respective product description under "additional information" or visit "Our Products" section.

You will receive an email with the invoice once your order has been completed.

If you haven't received an email, please check your spam folder. For further assistance, please email us at hello@zaero-design.com

The refund will be processed through the chosen payment method during the purchase.

After receiving your return, we will assess the condition and completeness of your order. The refund process may take up to 10 business days.

You have lost your TUV certificate?

No problem! Here you can order a new certificate: Certificates

If you have an account:

If you have created an account, please log in. You can find the tracking numbers for your order under: Order -> Current Order -> Details -> Tracking.

If you do not have a customer account:
If you have successfully placed your order, you will receive an order confirmation.
In this order confirmation, you will find a link to track the current status of your order. 

The tracking numbers for your order can be found under: Order -> Current Order -> Details -> Tracking.
 If you have not received the email, please check your spam folder. 

If you still have not received an email, please contact us at hello@zaero-design.com

This can have various reasons.

Due to data transmission with our shipping service providers, it may take a few hours before you can track your shipment. Usually, you can track your order within 24 hours.

No worries! This can have various reasons.

If you have ordered a complete body kit, not all products will be shipped by the same carrier. It is also possible that not all packages will be delivered at the same time. It's best to check the tracking information to get the latest updates on the delivery. 

However, if something is still missing from your delivery, please contact us through our contact form.

If you cannot find a product, please send us an email with the product you are looking for, and we will be happy to assist you.

You can reach us through our contact form.

If there is anything unclear about our products, please contact us by our contact form - we will be happy to assist you.

You can also find more information under "additional information" in the product description.

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